Receive one point for every dollar spent on most purchases. Some items, including but not limited to CE Credits, Events, and In-Depth programs, are excluded from the program. Loyalty points are not earned when purchasing with a gift card. Loyalty points cannot be used when purchasing the Sounds True One membership. This program is subject to change, and other exclusions may apply. Please visit Sounds True Rewards and view My Rewards for more information.
IMPORTANT: The Sounds True Loyalty Program will be discontinued as of November 30, 2024.
To take advantage of any current loyalty points:
- Visit Sounds True and log in to your account.
- Hover over "Shop" and select “Sounds True Rewards” to see your points.
- Scroll down and select the orange "Redeem Now" button.
- Follow the instructions on the page to convert points to a coupon code.
- Use coupon code on eligible products immediately, or any time before November 30, 2025.
Loyalty & Rewards - Frequently Asked Questions
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Do loyalty points expire?
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Due to the program being discontinued, you will need to redeem your loyalty points no later than November 30, 2024.
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What happens to the points if a refund is requested?
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The points gained from a purchase will be subtracted from the point total if a refund is requested up through November 30, 2024.. If the points have already been redeemed and used on an order a refund may result in a negative point balance.
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How do points round depending on the nearest whole dollar?
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Points will round down.
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Why am I not seeing my points after signing up for the Happy Birthday offer?
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If your birthday is within the next 30 days, your reward will be granted in delay, up to 30 days. This will be discontinued as of November 30, 2024.
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What type of products can be purchased using the loyalty points?
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Most products can be purchased using the points, however, there are some exceptions. See Sounds True’s Full Promotional Details.
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Why am I not receiving points if I make a purchase using a gift card?
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When placing an order using a Sounds True gift card points are not provided. Loyalty points can be earned by purchasing with a credit or debit card.
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Why am I not receiving points if I purchase an Event or In-Depth program?
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Events and In-Depth Programs are excluded from the Loyalty Program.
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Will I receive points with my Sounds True One membership?
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Yes, Your Sounds True ONE membership is eligible to earn Loyalty Program Points including recurring payments.
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Can I use points to purchase my Sounds True One membership?
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No, using Loyalty Program points is not redeemable for the membership.
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Why am I not receiving points if I purchased an online course using a payment plan?
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Please connect with Customer Service and we will be happy to assist once the payment plan obligation has been satisfied. Customer Service will no longer be able to assist after November 30, 2024.
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What do I need to do if I want to merge email accounts into one main account and keep my points?
Please contact our customer service team to have them assist you in merging multiple email accounts into one main account so we can assure you keep all your points. Customer Service will no longer be able to assist after November 30, 2024.