If you’re experiencing issues accessing or using the Sounds True website, follow the steps below to identify and resolve the problem.
Basic Troubleshooting Steps
Start with these general checks:
- Make sure you’re using a supported browser and that it’s updated to the latest version.
- Try accessing the site using a different browser.
- If the issue does not occur there, it may be isolated to your original browser.
- Open the site in a private or incognito window.
- This can disable extensions that may interfere with functionality.
Browser and Device Fixes
If the issue persists, try the following:
- Clear your cache.
- Ensure cookies and Javascript are enabled in your browser
- Disable browser extensions that may be causing conflicts
- Reset your browser zoom settings:
- PC: Ctrl + 0
- Mac: ⌘ + 0
Network and Connection Checks
- Restart your router, modem, or gateway to clear network cache
- Try accessing the site from a different device or internet connection
- If the issue does not occur, it may be related to your original device or network
Domain and Security Issues
- Review your DNS settings or third-party domain connection (if applicable)
- If you see a security or privacy warning, troubleshoot your SSL settings
Browser-Specific Help
For instructions on managing extensions, refer to your browser’s official documentation:
Summary
Most issues can be resolved by checking your browser settings, clearing cache, or testing a different device or connection. These steps help identify whether the issue is browser-specific, device-related, or network-related.
If the problem continues, please contact our support team and let us know which steps you’ve already tried.