At SoundsTrue.com, we understand the importance of feeling secure in your purchases and memberships. If you’ve accidentally placed an order or need to cancel your ST1 Membership, our support team is here to guide you through every step. This article covers how to cancel an order or membership and request a refund with confidence and ease.
Identifying Unauthorized Purchases or Memberships
If you receive a confirmation email for an order or ST1 Membership you didn’t authorize, act promptly. Quickly contacting our customer care team helps us safeguard your account and ensure you are not charged for unintended purchases. Providing your order number or account email streamlines our ability to assist you swiftly.
How to Cancel an Order or Membership
- Log in to your SoundsTrue.com account.
- Navigate to your Order History or Membership Details page.
- If available, select Cancel beside the relevant order or membership. Otherwise, contact customer support directly for assistance.
Requesting a Refund
After cancellation, our support specialists will process any eligible refund. Refund timelines vary by payment provider and location. Once processed, funds should appear in your account within 3–7 business days. You’ll receive an email confirmation when your refund is initiated for your peace of mind.
Retention of Digital Content After Cancellation
Even after canceling an order or membership, you will retain access to your purchased digital library. Premium membership features, however, will be deactivated. Your personal transformation journey can continue at your own pace with the resources remaining in your Sounds True account.
Compassionate Support for Every Step
At Sounds True, your spiritual journey and peace of mind matter to us. If you need to cancel an order or membership and request a refund, our compassionate team ensures a seamless, supportive process. Let us know how we can help you continue your path to growth and transformation with ease.