Sounds True Mobile App FAQs

The Sounds True app is available for download on both the Apple and Google Play stores.  Simply search Sounds True One in the app stores.  To access your Digital Library via desktop, please go to 

How to navigate the mobile experience (iPhone or Android):

Once logged into the App on your mobile device, the following options will become available:



If you are having trouble logging in to your account - try these recommended steps:

Accessing from a mobile device

  1. Close out of the app completely on your phone and then re-open the app.

  2. Restart phone/device and re-open app.

  3. Make sure cell phone coverage or WIFI access is working and there are no access or speed issues.

  4. If the issue persists, please try to Uninstall and Reinstall App

    • If need additional support, please contact

    • To help us better assist you, please let us know  the version of the Sounds True App you are using. 

      • You can find this by accessing your membership, selecting "more", and scrolling down to the bottom of the screen to locate the version of the app.  Please also include the device name, make, and model with your response.

Accessing from a web browser

  1. Close the current browser
    • Sometimes switching to a different browser may offer a positive experience.  
    • We recommend using Google, Firefox, Safari, or Edge. 
  2. Open a new browser
  3. Re-visit

Still have questions? 

Reach out to our customer service team by clicking here




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