This guide explains how to activate your account as a new customer, reset your password, and access your Sounds True ONE Membership.
New Customers: Activating Your Account
After completing your purchase:
- Check your order confirmation email, the subject says "Finish setting up your Sounds True acccount".
- Follow the instructions provided to create a password.
- Once your password is set, your account will be activated and your order history will be available.
Existing Customers: Resetting Your Password
Resetting your password allows you to access your account, view your order history, and manage payment plans.
To reset your password:
- Go to the Sounds True Login/Register page.
- Click “Forgot your password?” (below the password field).
- Enter your email address and select Submit.
- Check your email for a password reset link and follow the instructions.
Tip: If you don’t see the email, check your inbox, spam, or junk folders.
If you do not receive the reset email or cannot remember which email you used, please contact Customer Service.
Password Requirements
Your password must include:
- At least 8 characters
- One uppercase letter
- One lowercase letter
- One number
- One special character
Supported special characters:
^ $ * . [ ] { } ( ) ? ! @ % & / \ | _ ~ `
Accessing Your Digital Library
After logging in:
- Go to your Order History
- Click My Library
- Follow the prompts to access your content
Important Notice
If you do already have an account, please do not create a new account, as your email address is linked to your digital library and purchase history.
Sounds True ONE Membership Access
If you have a Sounds True ONE Membership, you do not need to reset your password to access your account.
To log in:
- Open the Sounds True ONE website or mobile app.
- Enter the email address used for your membership.
- Click “Continue with email.”
- Check your email for a 6-character verification code.
- Enter the code to access your account.
Tip: Check your inbox, spam, or junk folders if you don’t see the email.
If you do not remember the email used for your membership, contact:
membership@soundstrue.com
Summary
- New customers activate accounts through their confirmation email
- Existing users can reset passwords to manage their account
- Membership users log in using a verification code instead of a password
For additional assistance, our support team is always here to help.