Sounds True Return Policy

Sounds True Important Info:

RETURN OF HARD GOODS
In the event you need a refund, we will honor any order placed with us within 365 days from
the order date. Original shipping charges will not be refunded. For all physical product refund requests, please contact Sounds True Customer Service via phone, email, or chat on our website.
 

SOUNDS TRUE ONE MEMBERSHIP REFUNDS

We allow refunds for up to 30 days from the initial subscription date. Please email membership@soundstrue.com with SOUNDS TRUE ONE MEMBERSHIP REFUNDS in the subject line.

Please make sure to provide the following information:

  • Your first and last name
  • Order number (if available)
  • Postal code
  • Phone number or email
  • Reason for requesting a refund

DIGITAL DOWNLOAD REFUNDS

We allow refunds for any order placed with us within 365 days from the order date. Please email support@soundstrue.com with DIGITAL DOWNLOAD REFUNDS in the subject line
 
EVENTS REFUNDS

Each event will have a refund policy tailored to that particular event and event venue. As such, please find the event refund policy listed on the individual event page.
 
IN-DEPTH PROGRAMS
Given the unique nature of the Sounds True In-Depth Programs, each program has its own
refund and cancellation policy, and a full refund cannot be guaranteed. Our team is happy
to discuss options with you. Please see below for contact information. 

PURCHASES FROM THIRD-PARTY VENDORS

All purchases from third-party vendors (Amazon, Apple, Google, etc) are subject to their terms and conditions.   Please contact the vendor directly as we cannot assist or address their various refund policies.

 

OTHER COMPANY PRODUCTS SOLD BY SOUNDS TRUE
Sounds True sometimes offers products not manufactured by Sounds True. For these items, we indicate the warranty period in the product description which can be different than Sounds True’s return policy period. Please verify your product meets these specific timeframes for all refunds.

 
 
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